Ordering Information

Payment Methods

Making a purchase could not be easier.  Just browse the store, and add any items that you wish to buy into the shopping basket.  After you have finished your selection, click on ‘Checkout ‘ and you will be asked for a few details that is needed to be able to complete the order. Next choose a delivery option either First or Second Class post, sorry, UK only. Finally choose to pay by card or PayPal at checkout.

 If one or more of the items you have ordered is currently out of stock I will contact you and offer you further options.

If you require an invoice I can send a PayPal Invoice – please contact me for more information.

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Postage and Packing charges

Please note that prices do not include postage & packing or insurance and this will be added at cost, depending on the weight of the package.

Delivery

Orders are despatched on receipt of payment. Orders are normally dispatched within two working days of receipt of the order, often on the next working day.

Returns & Refunds

I do my best to ensure that the picture on the screen is a close representation of the pen. However, there may be variations in colour or brightness. I hope that you will be delighted with your purchase, but if for any reason you are not completely satisfied please contact me with your order details to arrange a refund or exchange. Any returned items must be in their original condition and packaging. Please e-mail me if you are going to do this. Please retain your proof of posting certificate, as I cannot be held responsible for anything that gets lost or damaged in transit. Delivery charges and returned postage will only be refunded if an item is faulty.