Delivery & Returns

Shop policies for CraftyNick Pens

Last updated on 17 Jun, 2021

Returns & exchanges

I gladly accept returns

Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note: Until further notice, we are only shipping to the UK