Delivery & Returns

Delivery

It is your obligation to enter the correct delivery address details at time of ordering. Should you enter the wrong delivery address, we are not obliged to re-send the order to the correct address at our expense. All orders will be despatched within 1-3 working days after payment received. These will be sent by Royal Mail 1st classed tracked unless you select otherwise. It is the responsibility of the customer to inform craftynick.co.uk if an order does not arrive. Once we learn it has not been received we will lodge enquiries with the postal service to ensure delivery occurs as soon as possible thereafter.

You agree that when the postal services are satisfied the order has been delivered or collected, then the delivery of the order has been made within the terms of the agreement between you and us.

Lost & Missing Items

In spite of our efforts, there can sometimes be unforeseen delays in a delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible they may already have tried to deliver your parcel but were unable to do so. If you do not receive your good(s) after 30 days, please use the “contact us” page and we will make further enquiries with the carrier. A full refund at this stage would be offered including any delivery charges that had been made via the original method of payment.

Returns Policy

We do our best to ensure that the picture on the screen is a close representation of the pen. However, there may be variations in colour or brightness. We hope that you will be delighted with your purchase, but if for any reason you are not completely satisfied please use the “contact us” page with your order details to arrange a refund or exchange. Any returned items must be in their original condition and packaging. 

Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.

If you order the wrong item and wish to return, it will then be your responsibility for the return postage costs. When we receive notification of the cancellation of your order, we will refund the relevant part of the purchase price for that item within 30 days once we have examined the item to ensure that it can be re-sold.

Delivery charges and returned postage will only be refunded if an item is found to be faulty.

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